Store Policies

SolfulSunflower Store Policies

1. Shipping Policy

  • Processing Time: Orders and  processing time varies depending on item. Typically, it takes 2-7 business days to create apparel productions and 2-5 business days for no-apparel products.
  • Shipping Rates & Delivery Estimates: Shipping charges and delivery times vary based on location and shipping method selected at checkout.
  • International Shipping: We offer international shipping to select countries. Additional customs fees may apply.

2. Return and Exchange Policy

  • Eligibility: Returns and exchanges are accepted within 30 days of delivery. Items must be unused, with tags, and in original packaging.
  • Process: To initiate a return or exchange, contact our customer service team with your order number and reason for return/exchange.
  • Refunds: Refunds will be processed within 7-10 business days of receiving the returned item. Shipping costs are non-refundable.

3. Payment Policy

  • Accepted Payment Methods: We accept major credit cards, PayPal, and other secure payment gateways.
  • Payment Security: All transactions are encrypted and secure. We do not store any payment information on our servers.

4. Privacy Policy

  • Personal Information: We collect and use your personal information solely for order processing and improving our services. We do not sell or share your information with third parties.
  • Cookies: Our website uses cookies to enhance user experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

5. Customer Service Policy

  • Contact: Our customer service team is available Monday to Friday, 9 AM to 5 PM (EST) via email or phone.
  • Response Time: We strive to respond to all inquiries within 24-48 hours.
  • Satisfaction Guarantee: We are committed to providing excellent customer service and ensuring your satisfaction with every purchase.

6. Product Descriptions and Availability

  • Accuracy: We strive to provide accurate descriptions and images of our products. However, slight variations in color and design may occur.
  • Availability: Products are subject to availability. If an item is out of stock, we will notify you promptly and offer alternatives or a refund.

7. Discounts and Promotions Policy

  • Usage: Discounts and promotions are valid for a limited time and cannot be combined with other offers unless specified.
  • Eligibility: Some discounts may be limited to specific products, categories, or customers.

8. Intellectual Property Policy

  • Rights: All content, including images and designs, are the intellectual property of SolfulSunflower and are protected by copyright laws.
  • Usage: Unauthorized use of our intellectual property is strictly prohibited.

9. Terms of Service

  • Acceptance: By using our website and making a purchase, you agree to comply with our terms and conditions.
  • Changes: We reserve the right to update our policies at any time. Changes will be posted on our website, and it is your responsibility to review them periodically.

10. Environmental Policy

  • Sustainability: We are committed to sustainable practices, including eco-friendly packaging and sourcing materials from responsible suppliers.
  • Initiatives: We continuously strive to reduce our environmental footprint and support initiatives that promote environmental conservation.