Store Policies
SolfulSunflower Store Policies
1. Shipping Policy
- Processing Time: Orders and processing time varies depending on item. Typically, it takes 2-7 business days to create apparel productions and 2-5 business days for no-apparel products.
- Shipping Rates & Delivery Estimates: Shipping charges and delivery times vary based on location and shipping method selected at checkout.
- International Shipping: We offer international shipping to select countries. Additional customs fees may apply.
2. Return and Exchange Policy
- Eligibility: Returns and exchanges are accepted within 30 days of delivery. Items must be unused, with tags, and in original packaging.
- Process: To initiate a return or exchange, contact our customer service team with your order number and reason for return/exchange.
- Refunds: Refunds will be processed within 7-10 business days of receiving the returned item. Shipping costs are non-refundable.
3. Payment Policy
- Accepted Payment Methods: We accept major credit cards, PayPal, and other secure payment gateways.
- Payment Security: All transactions are encrypted and secure. We do not store any payment information on our servers.
4. Privacy Policy
- Personal Information: We collect and use your personal information solely for order processing and improving our services. We do not sell or share your information with third parties.
- Cookies: Our website uses cookies to enhance user experience and analyze site traffic. You can manage your cookie preferences through your browser settings.
5. Customer Service Policy
- Contact: Our customer service team is available Monday to Friday, 9 AM to 5 PM (EST) via email or phone.
- Response Time: We strive to respond to all inquiries within 24-48 hours.
- Satisfaction Guarantee: We are committed to providing excellent customer service and ensuring your satisfaction with every purchase.
6. Product Descriptions and Availability
- Accuracy: We strive to provide accurate descriptions and images of our products. However, slight variations in color and design may occur.
- Availability: Products are subject to availability. If an item is out of stock, we will notify you promptly and offer alternatives or a refund.
7. Discounts and Promotions Policy
- Usage: Discounts and promotions are valid for a limited time and cannot be combined with other offers unless specified.
- Eligibility: Some discounts may be limited to specific products, categories, or customers.
8. Intellectual Property Policy
- Rights: All content, including images and designs, are the intellectual property of SolfulSunflower and are protected by copyright laws.
- Usage: Unauthorized use of our intellectual property is strictly prohibited.
9. Terms of Service
- Acceptance: By using our website and making a purchase, you agree to comply with our terms and conditions.
- Changes: We reserve the right to update our policies at any time. Changes will be posted on our website, and it is your responsibility to review them periodically.
10. Environmental Policy
- Sustainability: We are committed to sustainable practices, including eco-friendly packaging and sourcing materials from responsible suppliers.
- Initiatives: We continuously strive to reduce our environmental footprint and support initiatives that promote environmental conservation.